| |
Telecom Billing Conversion - Automated & Manual
|
|
| |
A Canadian local exchange carrier, offering next generation telecommunications solutions to Canadian businesses, specializing in data, Internet applications, voice products, and communications services.
|
|
| |
|
| |
The Client was going through a rapid growth phase due to a recent acquisition, and the environment was changing rapidly. The acquisition meant a consolidation and conversion of customer billing and financial data systems from one source system to a target system. BICS was contracted at the project build stage when the internal systems group was unable to completely automate the conversion.
|
|
| |
|
| |
The conversion involved some automation and a significant manual component. Managing the number of data entry resources and ensuring quality input was critical to the integrity of the conversion and quality of customer outputs. Determining the quantity of records to be converted was a challenge as there was not a direct relationship between the products and services of the source system and the target system. The variation in the records was up to 400% as testing proceeded. BICS used PLO (Pessimistic, Likely and Optimistic) estimates from its standard project methodology to be able to benchmark the impact of record count changes to project resourcing.
|
|
| |
|
| |
Use of PLO’s gave the team the flexibility it needed to quickly respond to changes that occurred with the input data as well as respond with resourcing alternatives. Being able to understand the range of estimates allowed BICS to develop those resourcing alternatives, such as shift scheduling, to complete the require data entry. The project was delivered on time and the quality of customer outputs was at a very high level, in spite of the significant manual project component.
|
|
| |
|
|
